I wish to return my order

If the item received does not meet your expectations, you have the option to request a return label within 30 days of receiving your package.
The return is free if the purchase value of the item exceeds €60, otherwise we will deduct €7 to cover the shipping costs.
Make sure that what you wish to return is well packaged, after receipt of the returned products, the refund will be made.

Request your label via the button below:

- Is the purchase value of the item greater than € 60?

1. YES: You can return the item for FREE:

• If the consideration period of 30 days after receipt has not expired;
• If the item is complete;
• If the item is undamaged;
• If the item is unused, unworn and / or unwashed;
• If the item has original packaging;
  
  • You will then be credited with the full order amount including the shipment cost.
    
    

2. NO: You can return the item with payment of €7 return costs:

• If the purchase value of the item was less than € 60;
• If the consideration period of 30 days after receipt has not expired;
• If the item is complete;
• If the item is undamaged;
• If the item is unused, unworn and / or unwashed;
• If the item has original packaging;
  
  • You will then be credited with the full order amount including shipping. Only the costs for return from your home to our webshop are for your own account.
    
    

When can you NOT return the item:

• If the consideration period of 30 days after receipt has expired;
• Stock-sale products (discontinued products)
• Products where there is a specific mention in the product description
• If the item is not complete;
• If the item is damaged;
• If the item has been used, worn and / or washed;
• If the article is not provided with original packaging;
• If it is a hygiene product (see below *)

Return exceptions *:

• Products outside of a PARCEL size must be returned at your own risk & expense! (vb transfer boards, bed rails, large items)

There are some exceptions to the right of withdrawal: Certain hygienically sensitive products require extra attention before returning:

Hygiene items can only be returned by law if the sealing of the packaging is undamaged. This includes, among other things, bandages, braces, urinals, mattress covers, mattresses, cushions, seat cushions, toilet seats, shower seats and toilet boosters.

Please contact us to ask if it is a hygienic item or not that can be returned. So always be sure when ordering such an item. If you have any doubts about your purchase with regard to whether a hygienic item is suitable for you, we recommend that you read the additional explanation for each item that contains all the technical information.